Support & Maintenance

AFTER-SALES SERVICE, DISCOVER OUR SERVICES

BioSkin Italia Srl offers a wide range of assistance, technical support and maintenance services tailored to the needs and requirements of your medical practice. We have a single aim: to provide aesthetic medicine professionals with continual, consistent support, ensuring the optimal handling, usability and maintenance of the medical-aesthetic machines used. For this reason, our services are provided at various levels of action: dedicated technical support (online or on location at your practice), different maintenance plans (preventive or corrective), and an after-sales service.

Technical support: BioSkin Italia Srl’s technical support team is on hand to professionally and competently tackle any challenges arising with the medical devices you have purchased, from system outages to queries regarding functionality, interfaces, and more.

Maintenance: in the event of faulty or malfunctioning medical-aesthetic devices, our team of skilled technicians attends the customer’s outpatient practice or clinic directly, assesses the extent of the damage, and repairs the equipment, or replaces any parts and spare parts, guaranteeing optimal, professional performance. Our customers can sign preventive or corrective maintenance agreements.

After-sales service: we never leave our customers in the lurch. Even after advanced maintenance work has been performed on your devices, a dedicated team is on hand 24/7 via a specific telephone number, to deal with any support requests you may have.

Please don’t hesitate to contact us for further information!

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CORRECTIVE AND PREVENTIVE MAINTENANCE: CHOOSE A TAILOR-MADE AGREEMENT TO SUIT YOU

The priority of every professional in the industry is to ensure the delivery of the best beauty treatments by using efficient medical devices that deliver high performance every time. For this reason, at BioSkin Italia Srl, we provide our customers with the possibility of entering into corrective or preventive maintenance agreements.

Preventive maintenance has the advantage of ensuring optimal maintenance of medical devices, reducing the administrative burden and protecting the initial investment by covering a wide range of activities and periodic maintenance. Corrective maintenance, on the other hand, only involves maintenance by our experienced technicians after a failure of the medical device.

BioSkin Italia Srl is an authorised support centre for all Lutronic devices, 3Gen DermLite dermatoscopes, Derma Medical Systems video dermoscopy systems, and MEDlight and Dr. Hönle PUVA light therapy devices. Specifically, for Lutronic, Classys and Daeyang devices, we carry out repairs of all kinds, routine and extraordinary maintenance, power measurements and alignments, and electrical safety checks, as well as supplying spare parts and consumables.

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